Our Commitment to Our Customers

It's About Service
Choose any one of our seven Caribbean destinations and you can be sure that you'll speak with an expert when you call Air Jamaica Vacations®.

Our Destination Specialists continually visit the Caribbean and have first hand knowledge about each destination and hotel to assist with your reservation and help you make the right choices to fit your vacation needs.

Air Jamaica Vacations® Smile Team is here for you. The Smile Team is a customer care program and provides a 24/7 hotline. If you need anything, Air Jamaica Vacations® "Smile Team" will be ready to help, and not just by phone - they'll be at the terminal on-island upon arrival and often at the hotel when you check-in.

We're with you all the way! Whether you want to climb a waterfall, drive into an active volcano, explore underground caves or explore the underwater world, our customer care representatives will help you find the way. They'll help you plan your island adventures and they're never more than a phone call away, 24 hours a day, 7 days a week, 365 days a year.